Job Title: Call Centre Supervisor
Centenary Bank would like to recruit qualified suitable applicants to fill the above vacant post.
Key Result Areas
• Manage the performance of staff , analyze, identify areas for improvement and generate productivity reports in line with set targets and customer service standards
• Plan , budget and monitor implementation of call Centre activities in line with the divisional work plan.
Centenary Bank would like to recruit qualified suitable applicants to fill the above vacant post.
Key Result Areas
• Manage the performance of staff , analyze, identify areas for improvement and generate productivity reports in line with set targets and customer service standards
• Plan , budget and monitor implementation of call Centre activities in line with the divisional work plan.
Qualifications
• Bachelors degree in Business Administration, Social Sciences
• 3 years experience in Call Centre Management
How to apply
The General Manager , Human Resources
Centenary Bank
P. O. Box 1892
Kampala
Deadline: 28th February 2013