Customer Services Officer opportunity at The British Council, Jobs In Uganda

Job Title: Customer Services Officer 
Reporting: to: Exams Manager
Background Information:
The British Council is the United Kingdom's international organisation for cultural relations and educational
opportunities.
We build engagement and trust between people of different cultures through the exchange of knowledge and ideas. Our approach to cultural relations harnesses the power of education, the arts and creativity, sport, science, English and governance to build relationships of mutual benefit worldwide and to address global issues.
 
Purpose and context of this job:
To deliver a positive experience to any British Council customer by delivering an effective, efficient, quality driven and integrated response on the full range of British Council activities and services in Uganda. British Council Uganda offers a full range of programmes including Examinations, project management on behalf of other donors, and its own grant funded projects.
 
Key Responsibilities and Main Duties
·         Managing all inquiries including written, social media and telephone enquiries in accordance to corporate standards and policies
·         Monitoring and evaluation of our Customer Systems in line with British Council corporate standards.
·         Supporting the registration and administration of exams and customers in line with corporate policies and standards
·         Monitoring and development of our Equal Opportunities & Diversity policy in relation to customer service.
Skills Knowledge, Experience and Qualifications Relevant qualification
Demonstrable relevant experience
Understanding customer needs and potential markets/customers Speaking, listening, reading and writing skills
Computer skills
Behaviors: Connecting with others, working together, being accountable, making it happen.



How To Apply for this post:
The full role profile, an application form, a definition guide for the behaviours and Generic Skills Dictionary can be found on our website www.britishcouncil.ug/jobs.
Completed application forms should be submitted via email to application@ppg.co.ug with subject naming the position you are applying for.
Closing date for applications: 0400 PM on Friday August 30, 2013.
 Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
The British Council is also committed to a Child Protection Policy; applications will be considered only for candidates who declare their agreement to the Policy