ICT Support Services Jobs at Makerere University: (10) Positions

Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses. Applicants should make sure that at least two referees have forwarded references concerning their application. Applications should be delivered to the Appointments Board Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to: The Director Human Resources Kampala. P.O.Box 7062 Closing Date: 4th – January- 2013 ADMINISTRATIVE STAFF: 1. DIRECTORATE FOR ICT SUPPORT (DICTS)
a). Deputy Director (1)
Reports to: Director (DICTS) Salary Scale: M4 Job Role: Deputize the Director in the overall management and Coordination of ICT services and support systems within the 2
Required Qualifications: A Masters degree in the following ICT related fields: Electrical Engineering, Telecommunication Engineering, or Computer Science (Network specialisation). A bachelor’s degree in a related field Required Experience: At least 4 years experience of ICT related work including data networks design and implementation. Duties and Responsibilities:
1. Guide the functions and operations of the establishment and maintenance of the physical network infrastructure.
2. Guide the function and operations of Networks management (management of all Network operations and assuring availability and security at the network level)
3. Guide the development of the security and disaster recovery policies and procedures and supervise their implementations.
4. Prepare the oversee compliance with the service level agreements
5. Handle related assignments as may be assigned from time to time by the Director, DICTS

Required attributes:
• Project management skills and experience
• Relevant experience in planning, budgeting and management
• Knowledge of the University’s management system.
• Good interpersonal skills
• Good conceptual skills
• Output-oriented work habits
• Initiative

Age Limit: Applicants should not exceed 50 years of age. .Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal. b) Planning and Maintenance Manager (1) Reports to: The Deputy Director, DICTS Salary Scale: M5 Qualifications: (i) A Masters degree in Electrical or Electronics Engineering with a strong bias in telecommunication systems and computer hardware.3
(ii) 3 years experience 2 of which must be in network design, installation and operation of both Local Area Networks and Wide Area Networks. Duties and Responsibilities The Planning and Maintenance Manager will be responsible for planning for new technology acquisition, infrastructure expansion, and ensuring proper maintenance management of the ICT infrastructure. This will involve planned and corrective maintenance to ensure minimum system outage or performance degradation at an acceptable cost. (S)he will carry out the following specific tasks:
1. Plan for infrastructure expansion and improvement, including migration to new technologies
2. Carryout asset management for ICT infrastructure
3. Document the entire network infrastructure and ensure updating of the configuration database
4. Support academic and administrative units in specifying, implementing and maintaining their internal ICT infrastructure
5. Implement planned and corrective maintenance
6. Plan and administer disaster recovery measures for ICT infrastructure
7. Plan and implement business continuity efforts for the various university ICT infrastructure
8. Carryout a trends watch function in the ICT Infrastructure field and plan for innovations
9. Handling any other duties which may from time to time be assigned by the Deputy Director, DICTS.

Required Attributes:
o Experience in network design and installation
o Experience in the maintenance and repair of electronic equipment, computers, communication equipment, and radio frequency equipment.
o Experience with computer aided trouble shooting, remote diagnostics, and automatic test equipment.
o Familiarity with international standards and recommendations applicable to communication networks
o Ability to manage and supervise teams with experience in prioritising tasks
o Good inter-personal skills
o Output-oriented work habits

Remuneration: Makerere University M5 scale. Tenure of Appointment: The appointment shall be for a period of Four years with effect from the date of assumption of duties and may be renewed subject to satisfactory performance following appraisal. c) Post: Network Manager (1)4
Reports to: The Deputy Director, DICTS Salary Scale: M 5 Required Qualifications: (i) A Bachelor’s Degree in Electrical, Electronics OR Data Communications Engineering. (ii) A Masters degree in Telecommunications OR Data Communications. Required Experience (i) A Minimum of 3 years experience in management of Networks in large organisation. Duties and Responsibilities: The Network Manager will be responsible for managing access to the network and central ICT resources, monitoring and assuring system performance, and planning expansion/ improvement. (S)he will also be directly responsible for day-to-day management and enforcement of the University's computing policy. The Network Manager will carry out the following specific tasks:
a. Guiding the functions of Network Administrators
b. Ensuring that the network grade and quality of service meet performance targets through monitoring, and initiating changes for improvement
c. Administration of Service Level Agreements
d. Ensuring compliance with the computing policy with emphasis on ensuring software and data security and integrity using soft and hard solutions
e. Planning for and administering disaster recovery measures for the network
f. Planning system growth and improvement
g. Carryout a trends watch function in the networks field and plan for innovations
h. Handling any other duties which may from time to time be assigned by the Deputy Director, DICTS.

Required Attributes.
• Intimate knowledge of computer hardware and software as well as communication hardware and software;
• Good knowledge of the design, installation and operation of local area networks;
• Good knowledge of computer networking and performance monitoring, including relevant experience of intranet and internet service provision;
• Advanced knowledge of the internet and internet governance;
• Ability to manage and supervise teams with experience in prioritising tasks;
• Good inter-personal skills;
• Output-oriented work habits.

Age Limit: Applicants should not exceed 50 years of age. .5
Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal. d) End- User Support Manager (1) Reports to: The Deputy Director, DICTS Salary Scale: M 5 Required Qualifications: A Masters degree in any ICT related discipline Required Experience: (S)he should have at least 3 years experience 2 of which must involve interfacing with customers. Training in customer care and public relations will be an added advantage. Duties and Responsibilities: The End user Support Manager will be responsible for ensuring effective functioning of the End –User –Support function and proper delivery of the Help Desk Function. The End user support Manager will carry out the following specific duties:
• Manage all clients of DICTS
• Develop and administer the service level agreements in Makerere University.
• Guide the functions of the Help Desk Administrator
• Recommend and implement Help Desk tools and research that will make it responsive to user needs
• Guide the professional development of Help Desk staff
• Ensure adequate availability of a support service for all ICT services and products.
• Handling any other duties which may from time to time be assigned by the Deputy Director, DICTS.

Required attributes:
• Advanced understanding of desktop hardware, operating systems, utilities and applications
• Good knowledge of network management and diagnostic tools
• Very good communication skills
• Desirable knowledge of call centre and call centre applications
• Personable
• Good knowledge of the internet and intranet applications
• Excellent inter-personal skills

Age Limit: Applicants should not exceed 50 years of age. .Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.6
e) Network Administrator (2)
Reports to: Network Manager. Salary Scale: M6 Job Role: The network administrator will be responsible for administering the backbone equipment LOGICAL CONNECTIVITY, including core routers, firewalls and Voice routing servers. Required Qualifications: An Honours Bachelor’s degree in an ICT related field from a recognised Institution. Required Experience: At least 3 years experience in administering a large network. Duties and Responsibilities:
• Design and administration of Internet Protocol (IP) address assignments according to standard network design.
• Design and administration of Network services including electronic mail, web and Domain Name Systems.
• Design and administration of Voice communication services and assignment of extension numbers
• Administration of the university's backbone routers and communication servers
• Ensuring of integrity the backbone communication infrastructure and administering access and access levels, including blocking unauthorized access.
• Administration of network security, including design of network protocol and traffic analysis tools to mitigate hostile surveillance and attack from internal users as well as from the internet.
• Monitoring backbone and internet links for purposes of ensuring network availability to users.
• Documenting network services, configurations and procedures as they evolve

Required attributes:
• Good knowledge of the Unix operating system
• Good knowledge of the design, installation and operation of large local and wide area networks
• Good knowledge of the design, installation and operation of large electronic mail systems
• Good knowledge of computer networking and performance monitoring, including relevant experience in routing, data and voice service provision
• Good interpersonal skills
• Good conceptual skills
• Output-oriented work habits
• Initiative
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Age Limit: Applicants should not exceed 50 years of age. .Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.
f) Post: Database Administrator (1)
Reports to: Data Base Manager. Salary Scale: Makerere University M6 Job Role: The Database Administrator will be responsible for the day-to-day administration of existing university's databases used by the different systems. Required Qualification: An honours Bachelor’s degree in Computer Science or a related field, with specialisation in database management. Oracle and Comptia Security + certifications are added advantage. Required Experience: At least three years experience administering large databases. Duties and Responsibilities:
1. Implementing policies and procedures that have been developed for effective management and operation of university databases;
2. Maintenance, Backup / Restoration and recovery of University databases
3. Database performance monitoring and tuning
4. Building and maintaining databases
5. Developing and maintaining interfaces with different databases
6. Developing and maintaining data-mining and reporting applications
7. Handling any other duties which may from time to time be assigned by the Database Manager, DICTS

Required attributes
• Experience in setting up and day-to-day administration of relational databases(Oracle,Mysql and Ms Server)
• Experience in PL/SQL programming and UNIX scripting
• Experience using and operating in a UNIX environment
• Good conceptual skills
• Initiative and innovation
• Good inter-personal skills
• Output-oriented work habits Initiative

Age Limit: Applicants should not exceed 50 years of age.8
.Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal. g) Systems Administrator (2) Salary scale: (M6) Reports to: Systems Manager Required Experience: Systems Administrators will be people with at least an Honours Bachelor’s degree in Computer Science or a very closely related area with very good programming skills, and at least 3 years experience in management of information systems. Job Role: Systems Administrators will be responsible for the provision of expert support for the major information systems, viz: ARIS, FINIS, HURIS and LIBIS. Duties and responsibilities:
• Management of the ARIS, FINIS, HURIS & LIBIS systems in the respective units in consultation with the Systems Manager and Database Manager.
• Plan and coordinate ICT training requirements for staff in the respective units especially in line with the operations of information systems.
• Provide expert support for the information system applications in the respective units
• Participate in developing internal local software in laison with the Systems Manager
• Work closely with the Systems Manager, Network Manager, and Database Administrator in planning system expansion and improvements.
• Handling any other duties which may from time to time be assigned by the Systems Manager

Required attributes:
• Good knowledge in UNIX operating system and ORACLE database platform
• Experience with programming is a must
• Good knowledge of open source software and platforms
• Good knowledge in computer security
• Good knowledge in network management tools
• Knowledge in basic accounting (only for FINIS)
• Good inter-personal skills.

Age Limit: Applicants should not exceed 50 years of age. Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.9
h) Email- Web Administrator (1) Salary Scale: M6 Reports to: Network Manager Job Role: The EMI Administrator will be responsible for the management of the email, internet and intranet access. (S)he will carry out the following specific tasks: Required Qualification: The EMI Administrator will be a person holding an honours degree in any ICT related field, with at least two years experience the configuration and administration of electronic mail systems. Duties and Responsibilities: Administration of address assignment and access according to an approved plan and the access policy
• Administration of access and access levels, including blocking unauthorised access
• Monitoring usage for purposes of cost control and cost recovery
• Handling any other duties which may from time to time be assigned by the Network Manager

Required attributes:
• Experience in email administration and maintenance
• Fully computer literate
• Good inter-personal skills
• Output-oriented work habits
• Initiative

Age Limit: Applicants should not exceed 50 years of age. Tenure of Appointment: The appointment shall be for a contract period of Four years and may be renewed subject to satisfactory performance following appraisal.

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Management/Professional Jobs »  Dean of Students

Makerere University: (3) Positions Dean of Students


 Applications are invited from suitably qualified candidates for the following posts. Please submit your application, Curriculum Vitae, Certificates and Transcripts (3 copies each set) giving full details of applicants’ education, qualifications, work experience, present salary and naming three referees, plus their postal addresses.
Applicants should make sure that at least two referees have forwarded references concerning their application. Applications should be delivered to the Appointments Board Office, Room 406, Top Floor, Main Building, Makerere University, and addressed to: The Director Human Resources Kampala. P.O.Box 7062 Closing Date: 4th– January- 2013 ADMINISTRATIVE STAFF: 2. DEAN OF STUDENTS a) Post: Warden (03) Reports to: Dean of Students Salary Scale: Makerere University M 6
Required Qualifications:
I. An honours bachelors’ degree from a recognised Institution.
II. A Masters degree preferably in Management and Administration or Public Administration from a recognized Institution.
2 Required Experience: At least 3 years of managing students’ affairs Duties and Responsibilities:
1. To be in charge of general administration of a Hall of Residence working hand in hand with students’ Government.
2. Is the Accounting Officer of the Hall of Residence and as such is in charge of the Hall budget and Students’ Government budget
3. Ensures decent accommodation of both resident and non resident students attached to the hall.
4. To be in charge of students discipline in Hall of residence by enforcing all the rules and regulations and disciplinary procedures
5. To counsel Students on regular basis
6. To be responsible for the payment of students allowances.
7. To be responsible for the collection of the following categories of funds paid to the University.
• Caution money
• Subscription fee to the Students’ Guild.
• Identity card.
• Games Union
• And any other monies payable by students which the Warden may be directed to take charge of.
Essential skills/competences:
• Well developed interpersonal, listening, counseling and communication skills
• Integrity in financial and Public Administration.
• Interpersonal and Communication skills
• Willingness to learn
• Ability to adapt to changes