Job title: Operations Manager
People Performance Group is a leading human resource consultancy firm in Uganda that gives expert advise within executive search, selection, assessment, outsourcing and other human resource procedures. We are
looking for a highly professional person to conduct be and Operations Manager for our Client (Telecom company)People Performance Group is a leading human resource consultancy firm in Uganda that gives expert advise within executive search, selection, assessment, outsourcing and other human resource procedures. We are
We are seeking to recruit a brilliant, dedicate, enthusiastic, hardworking and committed person to fill the position of Operations Manager.
• Act as Operations Manager and perform matrix management of the Front Office NOC teams out of hours.
• Manage high priority faults and internal/external escalations as required.
• Perform line manager duties for the rest of the Net
• Deputise for the Manager of Network Operations Manager as required.
• The SOTLpassive will act as a primary contact point for senior managers within the Operations organisation in relationship to SLA and availability ensuring that deviation in KPI performance can be explained.
• Acting as “Customer Champion” accountable for network availability and responsible for SLA whilst on duty ensuring that any faults or potential risks are being managed and necessary steps taken to reduce or eliminate impact to the customers Network or Service.
• Provide the customer technical updates on major incidents in a timely manner that aligns with the WLA
Duties and Responsibilities
• Ensure all faults are managed effectively according to WLA/SLA requirements by whole of Service Operations.
• Accountable for performance of Service Operations shift team during hours of duty.
• Coach, mentor and train shift team members and perform individual appraisals.
• Ensure escalations from rest of Network Operations, other Ericsson staff and customers are dealt with appropriately.
• Perform a lead role in developing and maintaining Real Time Operations processes and procedures.
• Attend various internal and external meetings and deputise for the Service Operations Manager as required.
• Provide the customer detailed and technical updates in line with
• Ensure all incident and service reports produced by the team are delivered accurately and on time.
• Be accountable for ensuring suitable levels of cover in the shift rota for all shifts and areas. Manage resource issues and highlight irresolvable issue to SOM.
• Line manager for shifts conducting 121s, IPMs etc. Coach, mentor and train shift team members
.ACCOLCO RAN training and responsibility of checking outages via relevant tools when necessary
• Provide technical direction and guidance for the GSC teams where necessary
• Ensure the shift team the Service Ops team manage twice daily call at the daily 6.45 am/pm and escalate outstanding issues
• OHS issues, escalate incidents report
• Act as out of hours Change Manager. Informing the customer of any ECABs
Technical Competencies
• Detailed knowledge of Network Operations and supporting IT Operations environments.
• Highly Proficient in 2G,3G Technology
• Ability to digest technical information and relate it in an understandable way.
• Proficient in the use of fault management systems and MS Office tools.
• Ability to write accurate and comprehensive reports tailored to the respective audience.
Behavioral Competencies
• Strong Leadership – act as a role model for rest of Real Time Operations and encourage a team ethic.
• Excellent problem solving skills and the ability to devise action plans and see them through.
• Ability to handle multiple issues in a stressful environment.
• Excellent communication skills, verbal and written.
• Ability to see the bigger picture whilst maintaining focus on the immediate needs of the situation.
• Be innovative and encourage positive behaviours in others. Drive others to delivery of customer targets
Qualifications and skills
• Minimum of three years experience in a telecom company
• Educated to degree level/ HND or holds a suitable professional qualification.
• Highly proficient in Passive Maintenance .
• Security clearance
• Technical experience of Mobile Networks/
• Ensure all faults are managed effectively according to WLA/SLA requirements by whole of Service Operations.
• Accountable for performance of Service Operations shift team during hours of duty.
• Coach, mentor and train shift team members and perform individual appraisals.
• Ensure escalations from rest of Network Operations, other Ericsson staff and customers are dealt with appropriately.
• Perform a lead role in developing and maintaining Real Time Operations processes and procedures.
• Attend various internal and external meetings and deputise for the Service Operations Manager as required.
• Provide the customer detailed and technical updates in line with
• Ensure all incident and service reports produced by the team are delivered accurately and on time.
• Be accountable for ensuring suitable levels of cover in the shift rota for all shifts and areas. Manage resource issues and highlight irresolvable issue to SOM.
• Line manager for shifts conducting 121s, IPMs etc. Coach, mentor and train shift team members
.ACCOLCO RAN training and responsibility of checking outages via relevant tools when necessary
• Provide technical direction and guidance for the GSC teams where necessary
• Ensure the shift team the Service Ops team manage twice daily call at the daily 6.45 am/pm and escalate outstanding issues
• OHS issues, escalate incidents report
• Act as out of hours Change Manager. Informing the customer of any ECABs
Technical Competencies
• Detailed knowledge of Network Operations and supporting IT Operations environments.
• Highly Proficient in 2G,3G Technology
• Ability to digest technical information and relate it in an understandable way.
• Proficient in the use of fault management systems and MS Office tools.
• Ability to write accurate and comprehensive reports tailored to the respective audience.
Behavioral Competencies
• Strong Leadership – act as a role model for rest of Real Time Operations and encourage a team ethic.
• Excellent problem solving skills and the ability to devise action plans and see them through.
• Ability to handle multiple issues in a stressful environment.
• Excellent communication skills, verbal and written.
• Ability to see the bigger picture whilst maintaining focus on the immediate needs of the situation.
• Be innovative and encourage positive behaviours in others. Drive others to delivery of customer targets
Qualifications and skills
• Minimum of three years experience in a telecom company
• Educated to degree level/ HND or holds a suitable professional qualification.
• Highly proficient in Passive Maintenance .
• Security clearance
• Technical experience of Mobile Networks/
How to apply:
To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below. Please mark the email subject “Operations Manager - PPG” and the e-mails must not exceed 2 MB.
To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below. Please mark the email subject “Operations Manager - PPG” and the e-mails must not exceed 2 MB.
E-mail: moses.mosing@ppg.co.ug
Closing date: April 26, 2013 - 12pm