Job title: Electricity Regulatory Authority Senior Consumer Affairs Officer
Country: Uganda City and Location: Kampala
About the Job:
To coordinate and implement consumer education and advocacy programs aimed at Promoting Consumer
Participation, Trust and Appreciation of their rights and obligations.
Key Duties and Responsibilities:
• Develop a Consumer Education and Awareness Strategy in line with the ERA’s Strategic Plan.
• Analyze Consumer Complaints and draw remedial actions in liaison with Licensees Consumer Services/technical staff.
• Prepare reports on Institutional engagement with Consumers through the ERA Call Centre, Website and media.
• Develop and implement consumer awareness, advocacy and education activities in line with the agreed work plan.
• Follow up on matters of consumer concerns raised through various media and propose appropriate institutional responses.
• Build the Electricity Consumer Committees (EC capacity to meet agreed objectives.
• Design and produce information, education/communication materials on advocacy.
• Write and contribute content on consumer affairs to consumer focused publications.
• Liaise with the Communications Officer and team to develop and implement a Consumer Empowerment and Advocacy Plan.
• Carry out Consumer surveys and report on key issues affecting the Consumers in the Electricity Supply Industry.
• Any other duties as may be assigned from time to time.
Brief required Qualifications, Skills and Experience:
• The candidate should hold an Honors Degree in Business Administration, B.Com, Social Sciences OR Mass Communication.
• Post Graduate Qualification-in Mass Communication, Journalism OR Marketing.
• The applicant must have a minimum of 5 years relevant working experience in Customer Service and or Consumer related work in service oriented industry.
• Knowledge of the use particular data analysis skills will be an added advantage.
Age: Less than 35 years of age.
Personal Competencies:
• High Patience Levels, active listening skills,
• Data Analysis and report writing Skills,
• Good Spoken and Written Communication skills,
• Good Research Skills and excellent computer literacy skills.
To coordinate and implement consumer education and advocacy programs aimed at Promoting Consumer
Participation, Trust and Appreciation of their rights and obligations.
Key Duties and Responsibilities:
• Develop a Consumer Education and Awareness Strategy in line with the ERA’s Strategic Plan.
• Analyze Consumer Complaints and draw remedial actions in liaison with Licensees Consumer Services/technical staff.
• Prepare reports on Institutional engagement with Consumers through the ERA Call Centre, Website and media.
• Develop and implement consumer awareness, advocacy and education activities in line with the agreed work plan.
• Follow up on matters of consumer concerns raised through various media and propose appropriate institutional responses.
• Build the Electricity Consumer Committees (EC capacity to meet agreed objectives.
• Design and produce information, education/communication materials on advocacy.
• Write and contribute content on consumer affairs to consumer focused publications.
• Liaise with the Communications Officer and team to develop and implement a Consumer Empowerment and Advocacy Plan.
• Carry out Consumer surveys and report on key issues affecting the Consumers in the Electricity Supply Industry.
• Any other duties as may be assigned from time to time.
Brief required Qualifications, Skills and Experience:
• The candidate should hold an Honors Degree in Business Administration, B.Com, Social Sciences OR Mass Communication.
• Post Graduate Qualification-in Mass Communication, Journalism OR Marketing.
• The applicant must have a minimum of 5 years relevant working experience in Customer Service and or Consumer related work in service oriented industry.
• Knowledge of the use particular data analysis skills will be an added advantage.
Age: Less than 35 years of age.
Personal Competencies:
• High Patience Levels, active listening skills,
• Data Analysis and report writing Skills,
• Good Spoken and Written Communication skills,
• Good Research Skills and excellent computer literacy skills.
How to apply for this Job:
All
suitably qualified candidates should send their applications with
copies of Detailed Curriculum Vitae including copies of relevant
certificates, Address (including daytime telephone, fax or e-mail) of
the applicant and Address (including daytime telephone, fax or e-mail)
of three Referees to:
The Director Financial & Administrative Services
Electricity Regulatory Authority
Plot 15 shimoni road
P. O. Box 10332,
Kampala ,Uganda
The Director Financial & Administrative Services
Electricity Regulatory Authority
Plot 15 shimoni road
P. O. Box 10332,
Kampala ,Uganda
Closing date: August 23, 2013 - 5am